Refund policy

Returns & Exchanges

Every Niaro piece is created with intention, and we want the same care to extend beyond the moment your order arrives. If something is not quite right, eligible items may be returned or exchanged within 30 days of delivery.

Return Eligibility

To be eligible for a return or exchange, merchandise must be unworn beyond trying it on, unwashed, unaltered, and in its original resalable condition with all original tags attached.

Items showing signs of wear or use—including stains, deodorant or makeup marks, fragrance, washing, alterations, pet hair, or other damage occurring after delivery—may not be accepted.

Niaro reserves the right to decline a return or exchange that does not meet these conditions.

Starting a Return or Exchange

To begin a return or exchange, please contact Niaro Customer Care at inquiries@niarocollective.com with your order number and the item you would like to return or exchange.

Return requests are typically reviewed within 1–2 business days.

Please do not send merchandise back without first receiving return authorization and instructions from Niaro. Unauthorized returns may not be accepted.

Once a return is approved, the item must be shipped using the provided return instructions within 7 days of approval.

Exchanges

We understand that finding the right fit can sometimes require an adjustment. Niaro offers one complimentary size or color exchange per order, subject to availability.

For an approved first exchange, Niaro will provide a prepaid return label and ship the replacement item at no additional charge.

Additional exchanges from the same order may be subject to shipping charges.

If the requested replacement is unavailable, you may choose another available color or size or request a refund under the terms of this policy.

Returns for Refund

For eligible returns requested for a refund, Niaro will provide a prepaid return shipping label. An $8 return-shipping fee will be deducted from the final refund amount.

Original shipping charges are non-refundable unless the item received was damaged, defective, or incorrect due to an error by Niaro.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Every order is inspected before shipment. If your order nevertheless arrives damaged, contains a manufacturing defect, or differs from what you ordered, please contact Niaro Customer Care as soon as possible and preferably within 7 days of delivery.

Please include your order number and clear photographs showing the issue so that we can review it promptly.

When an item is confirmed to be damaged, defective, or incorrect, Niaro will cover applicable return and replacement shipping costs. This section does not limit any rights available to you under applicable law.

Refunds

Once your return has been received, it will be inspected before a refund is approved.

Please allow up to 3 business days after delivery of the return for inspection and processing. Once approved, your refund will be issued to the original payment method, less any applicable return-shipping charge.

After a refund has been issued, your bank or payment provider may require additional processing time before the funds appear in your account.

Discounted Purchases

Items purchased using Niaro’s standard promotional or first-purchase offers remain eligible for return or exchange under this policy unless the item was specifically identified as Final Sale before purchase.

Refunds are based on the amount actually paid for the returned merchandise.

Final Sale

Items specifically marked Final Sale at the time of purchase are not eligible for return or exchange, except where the item is damaged, defective, incorrect, or where otherwise required by law.

Order Cancellations

If you need to cancel an order, please submit your cancellation request before the order has been fulfilled.

Orders that have already been fulfilled or shipped can no longer be canceled and will instead be subject to the return process outlined above.

If you need assistance with an order modification, please contact Niaro Customer Care at inquiries@niarocollective.com as soon as possible. We will make every reasonable effort to accommodate changes before fulfillment.

Questions

For questions regarding a return, exchange, or order, please contact Niaro Customer Care at inquiries@niarocollective.com.